Cancellation & Refund Policy

Introduction

At Kanrav Laboratories Pvt. Ltd. ("we", "our", "us"), we strive to ensure that our customers are completely satisfied with their purchases. This Cancellation & Refund Policy outlines the terms and conditions under which you can cancel your order and request a refund.

Order Cancellation

You may cancel your order within 24 hours of placing it. To cancel your order, please contact us as soon as possible at hello@kanravlab.com or call us at [Your Contact Number]. If your order has already been processed or shipped, we will not be able to cancel it.

Refunds

We offer refunds in the following situations:

• If the item you received is damaged or defective upon arrival
• If the item differs significantly from the description on our website
• If you received the wrong item

To request a refund, please contact us within 7 days of receiving your order. You will need to provide your order number and a description of the issue. Once we receive your request, we will review it and notify you of the approval or rejection of your refund.

If your refund request is approved, we will process your refund to the original payment method within 5-7 business days. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

Non-Refundable Items

Certain items may not be eligible for a refund. These include, but are not limited to:

• Products that have been opened or used
• Custom or personalized items
• Digital products or downloadable content

If you have any questions about whether a particular item is refundable, please contact us before making a purchase.

Exchanges

We do not offer exchanges at this time. If you need a different item, please return the original item for a refund and place a new order.

Contact Us

If you have any questions or concerns about our Cancellation & Refund Policy, please contact us at hello@kanravlab.com or call us at [Your Contact Number].